1. Diagnostic Assessment & Repair Authorization

By delivering your computer, laptop, server, or digital storage media to Dimension Computer (14560 Manchester Road, Ballwin, MO), you authorize our certified technicians to perform comprehensive non-destructive hardware and software diagnostics.

Upfront Quotes: Once diagnostic bench testing determines the underlying failure, we contact you via phone or email with a firm, itemized estimate. No billable repairs proceed without your explicit approval.
Diagnostic Fee: If you elect not to proceed with recommended repairs after diagnostics have identified the fault, a standard diagnostic fee ($49) applies to compensate for bench technician time.

2. 90-Day Hardware & 30-Day Service Warranty

We stand behind our craftsmanship and component reliability:

90-Day Hardware Replacement Warranty: All new and certified refurbished desktop computers, laptops, solid state drives, power supplies, screens, and motherboard components sold or installed by Dimension Computer are warranted against hardware defects for ninety (90) days from invoice date.
30-Day Labor Warranty: Repair labor is guaranteed for thirty (30) days against recurrence of the identical technical defect.
Warranty Exclusions: Warranty does not cover subsequent accidental drops, liquid spills, lightning/power surges, unauthorized physical tampering, or secondary software infections (new viruses/spyware contracted post-release).

3. Data Backup Responsibility & Limitation of Liability

While our master technicians employ advanced sector-level cloning and data-safe procedures during every service, hard drive and solid-state drive failures are inherently volatile:

⚠️ Customer Data Notice: You acknowledge that storage media may fail completely during diagnosis due to pre-existing magnetic or flash cell degradation. Dimension Computer is not liable for data loss occurring as a consequence of pre-existing hardware degradation. Customers are strongly advised to maintain external or cloud backups.

4. Equipment Pickup & Abandonment Policy

Completed systems and unapproved diagnostic drop-offs must be picked up within thirty (30) calendar days of completion notification via phone, text, or email. Equipment remaining in our facility beyond thirty (30) days without written storage arrangements is deemed abandoned and may be recycled or sold to offset accrued diagnostic and storage expenses ($5/day after 30 days).

5. Custom Build Orders & Cancellations

Custom desktop orders require a minimum 50% non-refundable deposit upon blueprint confirmation to secure components from wholesale distributors. Cancellations requested after parts allocation are subject to a 15% restocking fee.

6. Governing Law & Jurisdiction

All repair authorizations, hardware purchases, and service contracts are governed by the laws of the State of Missouri. Any legal actions or proceedings arising from these terms shall be settled exclusively in the competent courts of St. Louis County, Missouri.