Refund & Shipping Policy

1. Hardware Return & Refund Window

We want you to be completely satisfied with every computer and component purchased from Dimension Computer.

• Brand New Hardware & Accessories: May be returned within thirty (30) days of purchase. Items must be in original condition, including all packaging, manuals, accessories, and power adapters. A standard 15% restocking fee may apply to opened non-defective items.
• Certified Refurbished Computers: May be returned for a full refund within fourteen (14) days of receipt, or exchanged for equal value within thirty (30) days.
• Custom-Built Desktop PCs: Because custom rigs are built to customer-specific hardware blueprints, returns are subject to component inspection and a 15% disassembly fee. All individual components retain full manufacturer warranties (3 to 10 years).

2. 90-Day Hardware Warranty & Defective Item Exchanges

If any hardware item purchased from us fails or experiences a hardware malfunction within ninety (90) days:

1. Bring the item into our Ballwin shop or call us at (636) 527-9660.
2. Our technicians will immediately bench-test the item.
3. If defective, we will repair the item, replace the defective component, or issue an identical replacement unit at zero cost to you.

3. Digital Software & Antivirus Licenses

Due to publisher activation policies (such as Microsoft Office product keys or Bitdefender Total Security subscriptions), electronically delivered software license keys cannot be returned or refunded once the license code has been unsealed, emailed, or activated.

4. Diagnostic & Repair Labor Fees

Diagnostic fees ($49) cover our technicians’ dedicated time, testing equipment, and system evaluation. Diagnostic fees are non-refundable once testing is completed. However, if you approve the recommended hardware repair, we frequently credit a portion of the diagnostic fee toward the total repair bill!

5. Shipping & Local In-Store Pickup

Dimension Computer offers flexible pickup and shipping options across St. Louis:

• Free In-Store Pickup: Place your order online, choose "In-Store Pickup" at checkout, and your machine or component will be prepared, sanitized, and ready for pickup at 14560 Manchester Road, Ballwin, MO 63011 within 2 to 4 hours during normal store hours.
• Local St. Louis Courier / Ground Shipping: Standard ground shipping across the St. Louis metropolitan area (Ballwin, Chesterfield, Manchester, Wildwood, Ellisville, Creve Coeur) is dispatched within 1–2 business days with full transit insurance and tracking.
• Damage in Transit: If a shipped order arrives damaged, please photograph the package immediately and contact us within 48 hours for immediate replacement.