Privacy Policy

1. Who We Are

Dimension Computer ("we", "our", or "us") operates the retail technology store and repair facility located at 14560 Manchester Road, Ballwin, MO 63011. We provide local and remote computer repair, custom PC manufacturing, certified refurbished laptop sales, and business IT support throughout the St. Louis metropolitan area.

If you have questions regarding this Privacy Policy or your personal data, you may reach us at:
Phone: (636) 527-9660
Email: jim@stlcomputer.com

2. Information We Collect

We collect information you provide directly to us when interacting with our store and website:

• Quote & Repair Requests: Full name, telephone number, email address, physical address (for on-site service), equipment brand/model, and diagnostic problem descriptions.
• Shop Orders & Checkout: Billing name, shipping address, contact phone number, email address, payment method selection, and specific order delivery instructions.
• Automated Device Telemetry: Anonymized IP addresses, browser user-agents, referring URLs, and interaction timestamps collected automatically via standard server logs and analytical scripts.

3. Google Analytics 4 (GA4) & Tag Disclosures

Our website utilizes Google Analytics 4 (GA4), a web analytics service provided by Google LLC. GA4 utilizes first-party cookies to help us evaluate how visitors navigate our website, assess the popularity of hardware products, and detect technical loading errors.

• IP Anonymization: Under GA4, IP masking is enabled by default. Your IP address is truncated and processed without ever being logged or permanently stored on Google servers.
• Consent-Gated Tracking: GA4 scripts only initialize after user consent where mandated by cookie policy guidelines. You can adjust your consent preferences at any time via our Cookie Policy & Consent Center.
• Google Analytics Opt-Out: You may also prevent your data from being used by Google Analytics by installing the official Google Analytics Opt-out Browser Add-on.

4. Google AdSense & Exclusive Isolation Policy

We partner with Google AdSense to display contextual and interest-based advertisements. We enforce a strict commercial isolation policy:

On our blog pages, third-party advertising vendors (including Google) use cookies to serve ads based on your prior visits to our website or other websites. You can opt out of personalized advertising by visiting Google Ads Settings or www.aboutads.info.

5. Cookies & Local Storage

We use essential session cookies to remember items in your shopping cart ($_SESSION['cart']), maintain login sessions for staff administration, and preserve your cookie consent selection across visits in localStorage. For complete specifics and interactive preference controls, please read our dedicated Cookie Policy.

6. How We Use and Retain Your Data

We use your data solely for legitimate business purposes:

• To diagnose, repair, and bench-test your hardware and contact you upon completion.
• To process online orders, generate pickup receipts, and coordinate warranty verification.
• To prevent fraud, verify billing integrity, and secure our online systems.

Data Retention: We retain repair records and order invoices for a minimum of 7 years to comply with Missouri tax statutes and honor lifetime diagnostic/hardware warranty commitments. Customer contact data is never leased, sold, or shared with third-party marketing brokers.

7. Your Privacy Rights

Depending on your jurisdiction, you have the right to request access to the personal data we hold about you, request corrections to inaccurate records, or request complete deletion of your customer profile (subject to legal and tax retention mandates). To exercise these rights, please email us at jim@stlcomputer.com.